Maintenance Contracts & Remote Support

Yellowstone offers our customers maintenance and/or support contracts to suit your needs and budget. There are three broad services we offer:

• System support only
• System support with Network and Server hardware maintenance / warranty
• System support and full system hardware maintenance / warranty

First line support on any of these types of contract may be on a remote-support basis. Wherever possible we will set up and configure remote access to your system. This sort of system enables us to dial-in to your premises and fix non-hardware failure problems without actually having to be on site. This facility saves time, which makes your contract cheaper in the long run.

Response Time

Our maintenance and support calls normally occur within the same day. Site visits may possibly be able to not take place until the next working day. Maintenance calls are prioritized such that server failures take priority over any other calls.

Yellowstone uses the services of two other consultancies to effect support and maintenance where it is not possible for one of our own engineers to attend in the correct time-frame. The two consultancies we use are both extremely well trained specialists, one in the area of hardware consultancy and the other in the remote support aspect of the service.

Read our Service Level Agreement.

Online Support Tracking

Existing customers can access details of active support issues and log new ones.

All you need to do is login to the support system. If you don't have a login please contact us for more details.

Remote Support

To obtain help from one of our engineers, please Click Here, and enter the Session ID provided by the engineer.